Online vs In store: Where to Buy Your Batteries From?

Choosing the right battery for your vehicle is crucial to ensure optimal performance and reliability. The aftermarket parts industry in Australia is a highly competitive marketplace offering a wide range of battery options in different brands, chemistries, features, and price points. While it’s easy to be enticed by the convenience of online shopping, there’s more to consider than just the product itself. Purchasing your battery from a trusted ‘bricks and mortar’ seller like R&J Batteries offers numerous advantages that go beyond a simple online transaction.  

See it, Touch it

One of the advantages of buying a battery in-store is the ability to physically inspect the product before making a purchase. When you visit an R&J Batteries branch, you can touch the battery and check the size and weight of the product whilst also looking at the overall build quality. By inspecting the product firsthand, you can be more confident that the battery will be a great fit for your application - something that you can’t always do by looking at images online. While online shopping may work for some, it can often be difficult to choose the right battery this way.

Expert Advice

R&J Batteries is a family-owned bricks and mortar business, and we have been selling batteries for 30 years. That’s three decades of helping customers choose the right battery for the right application. Our knowledgeable staff located in 29 branches across Australia and New Zealand are experienced in all types of batteries and applications. We will listen to your needs to help guide you through the various options available and explain the difference between battery brands and chemistries. By considering your power requirements and budget, we can provide assistance in selecting the right battery for your application. The help doesn’t stop once you purchase your batteries; we are also there for any aftersales support you may require. You can rest assured knowing that help is within reach either by visiting your local R&J Batteries branch in person, browsing our information packed website or calling one of our friendly customer service team. This level of accessibility is difficult to match with online stores, where communication can be delayed and feel impersonal.

Battery Testing and Fitting Services

If your current battery is showing signs of struggling, it is best to get it checked by a professional. Whether you are dropping the kids off at school or driving a lap around the country, our team of battery experts can conduct a thorough diagnostic test to check the health of your battery and identify any issues before your next trip. If a replacement battery is needed, you can shop from our extensive range of batteries and get the new battery fitted right there on the spot!  You don’t need to wait 3 to 6 business days or get your hands dirty. This hassle-free experience is something you cannot easily replicate with an online store.

Strong Consumer Protection Laws

Under the Australian Consumer Law, businesses are required to ensure that products sold are of acceptable quality, match the description and meet its intended purpose. If you experience any issues with your battery purchase such as a manufacturing defect, the product not meeting the specifications or if the product fails prematurely, you can rest assured knowing that you are fully covered by clearly defined consumer protection laws. Just return to your local branch and we will help to resolve the issue as quickly as possible - sometimes even right there on the spot. Consumer protection laws can be harder to enforce with online sellers, sometimes even requiring the customer to outlay shipping costs to the seller and then wait days or weeks before hearing a response. When you purchase from R&J Batteries, you can rest assured knowing that you are making a quality purchase and you are covered by our strong warranty policies which you can read in detail here . If you ever need to make a warranty claim we are here to support you to ensure that you are completely satisfied with your purchase.

Responsible Battery Recycling

R&J Batteries supports the safe, sustainable and environmentally aware recycling of batteries. We are a partner of the Australian Battery Recycling Initiative which promotes responsible environmental management of batteries at end of life. All our branches accept used batteries in most sizes and chemistries for recycling.
We are also a proud participant of the Australian Government’s Battery Recycling Scheme. All 24 R&J Batteries branches in Australia are accredited B-cycle drop off points for common household batteries like AA, AAAA and coin cell batteries. By recycling these household batteries, we can reuse the precious materials in every battery, reducing mining and protecting the planet for future generations. Read more about the B-Cycle program and how you can get involved here.

The Last Word

There are clear advantages to purchasing from a bricks and mortar seller like R&J Batteries. From face to face personalised advice to battery testing and fitting services, we offer a hassle-free experience which online retailers simply cannot match. Along with strong consumer protection laws, a commitment to responsible battery recycling and a dedication to customer satisfaction, you can feel confident that your battery purchase is backed by the quality and care you deserve.